Cathedral Network Technician
Job Posting Date: 11/20/2020, open until filled.
Job Start Date: 2020-21 School Year
Position: 1.0 FTE COMPUTER NETWORK TECHNICIAN position
Shifts: Day hours with occasional evenings and weekends
Welcome to Cathedral – we’re glad you’re thinking about joining our team!
Cathedral is a Catholic middle and high school where, beyond academics, we teach respect, integrity, responsibility, leadership, service and kindness. While we’re a Catholic school, we welcome faculty, staff, students and families of all faith backgrounds. You will work in an environment where children are eager to learn and parents see themselves as partners in their child’s education. At Cathedral, faculty and staff nurture each student to become the best version of themselves that they can be. It’s not just about academics or athletics, it’s about developing the whole self; their character, confidence, potential, God-given talents and faith.
We are confident you will love it here!
Cathedral is a Catholic learning and faith community that challenges students to strive for academic excellence, to live virtuous lives and to become responsible leaders in society.
Collaboration – Respect – Self Discipline – Relationships – Safety – Intellectual Excitement – Excellence – Diversity – Service – Kindness – Courage – Integrity
We pride ourselves in:
- small class sizes (no more than 25 students per class)
- 16:1 student-teacher ratio enabling individualized learning
- 97% College acceptance rate of our 2019 graduates
As our Computer Network Technician, you will support network systems and sub-systems including servers; resolve network operational issues; maintain computer and network hardware, software, and various end devices; and provide cheerful end user support. A successful computer network technician is one that has a passion for technology, the humility to serve others, and has exceptional communications skills.
Duties and Responsibilities:
- Install computers, computer and network equipment, network (client and server) hardware, cabling, and software on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and computer networks that will meet the technology needs of the schools.
- Monitor school networks, website, firewalls, and related hardware and supporting software (e.g. throughput, switches, patch panels, racks, etc.) for the purpose of ensuring that resources and technology are available and utilized effectively.
- Offer quality support (remote and in-school) to faculty, staff, and students over the phone, via email, through live chat and in person.
- Troubleshoot software and hardware issues to determine where repairs need to be made and then plan those repairs.
- Install, maintain, resolve PCs/laptops/Chromebooks, iPads and mobile devices, hardware and software of the network, servers, and other devices to identify potential issues. Troubleshoot issues to ensure that computers and network equipment are always up and working.
- Repair network-related failures (e.g. computers, firewalls, switches, peripherals, network equipment, configuration files, etc.) for the purpose of maintaining computer and network equipment in a safe and functional condition.
- Possess the skills for installing operating systems, such as Windows, Unix or macOS, and network components and working knowledge with networking protocols, such as TCP/IP, DNS, FTP, and SMTP, among others.
- Research software applications and hardware requirements for the purpose of previewing products to provide recommendations regarding applications and purchases and ensuring availability of materials.
- Remotely support network operations, computer hardware, and/or software applications (e.g. servers, including file, print, application, WEB, database, proxy, etc., and operating systems, etc.) for the purpose of ensuring efficient operations of IT.
- Support systems and servers related to school networks (e.g. e-mail systems, accounts, voice-over Internet protocol Systems, IP assignments, computer labs, classroom computers, etc.) for the purpose of ensuring availability of services to authorized users.
- Support systems and servers related to school technology, e.g., Smartboards, security systems, Audio Visual systems, IP telephone systems, and various end devices (iPad, PC, MacBook, Chromebook, iMac, even certain handheld, and mobile devices).
- Train selected school personnel and related site staff (e.g. e-mail, Internet access/resources, multi-platform applications, etc.) for the purpose of providing information on the operations and maintenance of computer systems and/or providing instruction on technology integration into the location.
- Document service instances for reference and perhaps a user self-help knowledgebase.
- Prepare written materials (e.g. procedures, drawings, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
- Provide technical advice on implementing IT policies and procedures
- Perform other duties as assigned.
- Communication skills – computer network technicians work with people across the school system, so strong communication skills, both written and verbal, are necessary to explain complex information to people who may not have knowledge of networking systems
- Problem-solving skills – this role requires diagnostic abilities and problem-solving skills to identify issues and find solutions to a range of network problems
- Computer and software proficiency – as computer network technicians work closely with computers, database systems, and different types of software, a thorough understanding of how computers work is important
- Critical thinking – use critical thinking to solve complex issues with hardware or computer networks
- Dexterity – carry out manual repairs and tests, so a high level of manual dexterity and the ability to use hand tools is crucial to the role
- Culture and mission-driven – extremely passionate about CCS and decreasing the digital divide for all students
- Exceptional interpersonal, written, and oral communication skills
- Commitment to representing CCS with enthusiasm, warmth, and professionalism
- Strong organizational and time management skills
- The ability to thrive in a fast-paced, do-it-yourself, start-up environment and calmly switch gears when priorities/objectives change
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 50 pounds at times.
- Must be able to access and navigate each department at the member schools.
- Minnesota driver’s license and access to a reliable automobile.
Send a cover letter, full resume and letters of recommendation to the contacts listed below.
Kathy Crispo, Principal
Emily Delano, HR Coordinator
312 7th Avenue N
St. Cloud, MN 56303